Hotel Success Handbook

"…what every manager needs ready to hand and to be dipped into regularly. The Hotel Success Handbook is an essential addition the hospitality manager's tool kit."
Philippe Rossiter MBA FIH FTS
Chief Executive, Institute of Hospitality
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    Hotel Success Handbook...
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About the Authors

Read more about Caroline and Lucy... Download our resources - get access here...
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  • Success Tools

    • Being accountable so you achieve your best year ever
    • Achieving Goals for your Hotel Business
    • Setting goals for your Hotel for the next 12 months
    • See all Success Tools...
  • Latest tips & ideas

    • Know your Customers
    • How to achieve great customer service – Part 4
    • How to achieve great customer service – Part 3
    • See all Tips & Ideas...
  • Foreword by Sally Shalam

    Thumbnail image of Sally ShalamHotel Critic for The Guardian newspaper: “A handbook to guide you through the marketing maze while you’re realising your dream.”

    Read the Foreword…

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