Hotel Success Handbook

"…what every manager needs ready to hand and to be dipped into regularly. The Hotel Success Handbook is an essential addition the hospitality manager's tool kit."
Philippe Rossiter MBA FIH FTS
Chief Executive, Institute of Hospitality
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About the Authors

Read more about Caroline and Lucy... Download our resources - get access here...
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  • Success Tools

    • 99 actions to fill your hotel with the guests you want – all the time
    • 57 ways to get more repeat bookings from existing hotel customers
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    • Live event – Hotel Success Handbook at the UK Business Book Festival
    • Personal touches that increase hotel success
    • Dealing with negative feedback
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  • Foreword by Sally Shalam

    Thumbnail image of Sally ShalamHotel Critic for The Guardian newspaper: “A handbook to guide you through the marketing maze while you’re realising your dream.”

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